FAQ

Shopping at balderathletics.com should be a quick and easy process, but we understand that some questions may arise and then we are here to help you!

Can i change or cancel my order ?

All orders are final once they have been processed through the checkout. Unfortunately, no further changes can be made to your order once processed. Please ensure all details on your order are correct before confirming your checkout. In particular, we recommend double-checking your email address, delivery address and the acceptance, and accuracy, of promotional codes.

What if i received my order and is faulty or incorrect?

We are sincerely apologetic that there is a concern with your order. Please contact our friendly Customer Care for personalised support. (Please quote your order number with your inquiry).We will do everything in our power to help you! Please keep in mind that our Customer Care answers all of your questions within 24 hours. 

Do you offer exchanges or refunds ?

Please click the following link to visit our Returns & Exchanges Page .

Shipping

What are your processing and delivery times ?

Your order will be shipped the same , or next , business day . Please keep in mind that during sale events there may be a slightly longer processing duration. 

All Balder Athletics orders are packed from our warehouse in Greece with extreme care and excitement for you to receive our product . Please Click the following link to our Delivery and Shipping page to get informed more about Delivery . 

Do you send orders express worldwide?

Yes ! We offer standard and express shipping for orders outside of Greece via DHL .

How much will shipping cost ?

Please click the link to our Delivery & Shipping page

Do i need to pay Customs / Import Duties and Taxes ?

Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier. Duties /Taxes on goods vary widely depending  on the product value and the country you are having your order delivered to. Balder Athletics will include a commercial invoice declaring the full dollar value paid on international shipments. If you refuse a shipment from Balder Athletics , you are responsible for the original shipping charges as well as the import and   return fees that may be incurred upon delivery back to us.

Other

Where are you located ?

We are located in Nea Peramos, Kavala, Greece